| HOW
DO I CHECK THE STATUS OF MY ORDER? |
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To check the status of an order, login to
your account and from the "My Account" page, select the "Check
Your Order Status" link. Either press "Submit" to retrieve all
orders, or use the bottom section of the page to select orders
by time frame.
For specific time frame requests, select the display type from
the drop-down list. All the orders you have placed with us are
listed. Click on the order number whose status you want to check.
The order details are displayed along with the tracking numbers
for the shipments made.
Once your order has shipped, you can track it by logging on to
your account. Remember, we can only track your order after it
has been shipped. If you would like to find out the status of
an order before it has shipped, please call us at 800.220.8878.
|
| HOW
DO I CANCEL AN ORDER? |
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| Please review your sales order confirmation
carefully. If you notice an error, your order can be cancelled
or revised within the first 30 minutes of placing the order (business
days only). After the 30-minute period is over, we will begin
processing your order and it can no longer be cancelled. |
| MY
ORDER NEVER ARRIVED, WHAT DO I DO? |
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Please remember that if every item in your
order is in stock, we ship within 2-7 business days. Although
most orders arrive in 5-7 business days, please allow up to 15
business days for orders to arrive. If it's been longer than 15
business days, please contact customer service at customerservice@hipsandcurves.com
or call us at 800.220.8878.
International orders may take up to 21 business days to arrive,
depending on customs and local post office shipping delays.
Please see our International Shipping / Customs Fees section for
more information. Often times delivery attempts are made on the
scheduled delivery day, but no is present to receive the package.
Please make sure to check the order tracking page when your order
ships, and arrange to be home when the package is due to arrive
or it may be returned to us. |
| HOW
DO I CORRECT AN ERROR ON MY ORDER? |
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| If you've made an error on your order (an
address typo, put the wrong items in your shopping cart, etc)
just give us a call at 800.220.8878 within 30 minutes (during
normal business hours) and we will correct the error for you.
Make sure to call us right away since we begin processing orders
as soon as they come in. If your order has already shipped we
will not be able to make the correction. |
| CAN
I HAVE MULTIPLE BILLING ADDRESSES? |
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| No. You cannot have more than one billing
address. But you can change your billing address by editing it.
|
| HOW
DO I EDIT MY ADDRESS? |
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| To make changes to your address, login to
your account, and from the "My Account" page, select the edit
option that appears next to your billing address. |
| MY
CREDIT CARD HAS NOT BEEN CHARGED |
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| We do not charge your credit card until we
ship your merchandise and depending on your credit card company,
it could take up to 5 days for the charge to appear on your account.
If your order was split in to two shipments, we only charge you
for the items we are shipping now. We will charge you for the
balance on your order when the second shipment is dispatched.
|
| PAYING
WITH A PREPAID CREDIT CARD OR GIFT CARD |
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| If you are purchasing your order with a Prepaid
Visa or MasterCard or a Visa, MasterCard or American Express Gift
Card you must register a billing address with the credit card
company for our system to authorize your purchase. Any orders
placed with an unregistered credit card will be declined. To register
a billing address to your credit card you can call the number
listed on the back of your card or visit that credit card's website.
|
| STANDARD
SHIPPING INFORMATION |
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Our standard shipping carrier is USPS Priority
Mail. Standard shipments typically take 4 - 10 business days to
arrive. This transit time is an estimation only and, depending
on your postal carrier, may take longer.
During holiday seasons (Christmas, Valentines Day, Halloween,
etc.)the post office may take up to 15 business days to deliver
your package.
Please remember that standard shipments will be left at your doorstep
if you are not home. If you feel that your neighborhood or apartment
complex is unsafe, or if you've had problems with postal mail
in the past, please upgrade your shipping to FedEx, or have the
package shipped to an address where someone will be able to receive
it.
We cannot be held responsible for delays due to weather or mechanical
problems which are beyond our control.
We cannot be held responsible for lost or stolen packages which
have been marked as "delivered" when tracked via the delivery
confirmation number.
If you have questions regarding standard mail or transit times,
please call us at 800.220.8878. |
| FEDEX
SIGNATURES |
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FedEx Express Residential Delivery Signature
Policy Change
FedEx has changed the signature policy for FedEx Express®
shipments to residences.
- Beginning in September 2005, FedEx will no longer require
a signature for express shipments delivered to residences.
Please note:
- The policy for FedEx Express shipments to business addresses
is not changing. FedEx will attempt to obtain a signature
from someone at the delivery address or a neighboring address,
and no fee will apply.
|
| WHEN
WILL I RECEIVE MY ORDER? |
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If every item in your order is in stock and
you select Ground Shipping, you will receive your order in 4-
10 business days. Please see the FedEx ground map below for transit
times. If you need your order sooner please select one of the
expedited shipping options.
Priority Mail: 4 - 10 Business Days
2 Day: 2 - 3 Business Days
Next Day: 1 - 2 Business Days
FedEx Ground Transit Map |
 |
*FedEx shipping is available to street addresses
only. FedEx Saturday Delivery is not available at this time. Orders
that come in over weekends and holidays are processed the next
business day. We will notify you if one of your items is not in
stock and offer alternative suggestions. Please check your e-mail.
Requests for expedited shipping will be processed on the following
business day. For example, an order placed on Monday would be
processed on Tuesday or Wednesday and arrive Thursday or Friday
if shipped 2nd Business Day.
FedEx Ground and Priority Mail delivery times vary. Most orders
are delivered very quickly (within 2-5 business days), but depending
on location and internal delivery factors with FedEx and the Post
Office, ground delivery can take as long as 14 business days.
If your order has not arrived 14 business days after receiving
your shipping confirmation email, please contact us at customerservice@hipsandcurves.com
We offer Ground Delivery options to keep shipping costs as low
as possible, and in the rare occurrence that your delivery time
takes a few extra days, please be assured it is on it's way! We
know it will be worth the wait.
Of course, if you have requested Expedited Shipping, your order
will arrive sooner. Expedited orders will ship in 1 - 2 business
days. The day you place your order does not count as a shipping
day.
***Please remember that standard shipments will be left at your
doorstep if you are not home. If you feel that your neighborhood
or apartment complex is unsafe, or if you've had problems with
postal mail in the past, please upgrade your shipping to FedEx
2 Day or Overnight, or have the package shipped to an address
where someone will be able to receive it.
We cannot be responsible for lost or stolen packages which have
been marked as "delivered" when tracked via the delivery confirmation
number.
Incorrect shipping address information entered when you placed
your order. Redelivery of a package where you have given us incorrect
shipping information or a partial address will result in a $10.00
redelivery fee.
We cannot be held responsible for FedEx delays due to weather
or mechanical problems which are beyond our control. |
| |
| CAN
I RECEIVE MY ORDER TOMORROW? |
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We will always do our best to get your order
to you when you need it. In most cases, if we receive your order
before 12:00 PM CST and everything is in stock* we can ship the
order overnight so that you receive it the following day. Some
overnight orders take 1 - 2 days to process. Delivery times vary
for overnight orders. Most orders are delivered the following
day before 3:00pm, but they can arrive as late as 7:00pm. You
will receive a tracking number via email on the evening that the
order is placed so you can follow the package progress.
If items in your order are out of stock we will contact you via
email. Please check your email frequently! If we cannot reach
you about an out of stock order we may ship a partial order to
you.
Expedited shipping is available to street addresses only. If your
shipping address is a PO box and you do not select USPS Priority
Mail we will contact you for a physical address. |
| DO
YOU SHIP INTERNATIONALLY? |
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Yes. We do ship to many locations overseas.
Orders take anywhere from 5 - 7 days, sometimes longer. We ship
all international orders via FedEx International.
Any taxes, tariffs or duties levied must be paid by the recipient
of the order, we will not bill you for any of these charges. It
is required by law that we include a commercial invoice with your
order which will state the exact description of each item shipped
inside your package. We regret that we cannot be held responsible
for any confiscations by customs. Any and all duties, taxes, and
tariffs levied are the responsibility of the customer; we will
not bill you for these charges. |
| HOW
DO I EDIT MY ADDRESS? |
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| To make changes to your address, login to
your account, and from the "My Account" page, select the edit
option that appears next to your shipping address. If you have
more than one address listed, select the radio button next to
the address you'd like to change before electing the edit option.
|
| INTERNATIONAL
SHIPPING / CUSTOMS FEES |
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Many countries charge Customs fees or duties
on merchandise ordered from overseas. Unfortunately, these duties
differ from country to country so we have no way of determining
what they might be or if you will be charged an extra fee at all.
Please be aware that these charges are the customer's responsibility
and are beyond our control. We advise that you contact your local
customs office for information on what these charges might be.
By law, we must declare the package type, the description of each
item inside the package (i.e. "merchandise" or "gift") and
the value of each shipment accurately. It is a criminal offense
to make a false Customs declaration.
FedEx International shipments take 2 - 4 days to process and 5
- 10 days to arrive, depending on customs.
If you have additional questions about international shipping,
please contact our customer service department at 800.220.8878
or via email at customerservice@hipsandcurves.com |
| WHAT
IS THE DEFAULT SHIPPING ADDRESS? |
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| If you have more than one shipping address,
the default shipping address is where we will send your order,
unless you select a different address. You can have as many shipping
addresses as you like. |
| CAN
I HAVE DIFFERENT SHIPPING ADDRESSES? |
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| Yes. You can specify as many shipping addresses
as you want. |
| BENEFITS
OF REGISTRATION |
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| As a registered customer you will be able
to enjoy many benefits, including our quick and easy express checkout
process, saving multiple shipping addresses, saving your shopping
bag between visits, creating your own personal wishlist and checking
your order status online. |
| CAN
I PLACE ORDERS WITHOUT REGISTERING? |
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| Ordering from HipsandCurves.com is quick
and easy! After entering your billing information, just enter
a new password - and that's it. We understand how valuable your
time is and our checkout process has been designed to be as simple
as possible. For your security we do not save your credit card
information, but we will save your address information for easy
checkout on future orders. |
| PASSWORDS
FOR NEW CUSTOMERS |
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| If you would like to enjoy the benefits and
convenience of creating an account with us, just visit the "My
Account" page and follow the new customer prompts. Registration
online is quick and easy, but if you would rather talk to someone
live, feel free to call one of our customer service representatives
at 800.220.8878. |
| PASSWORDS
FOR RETURNING CUSTOMERS |
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If you have ordered from HipsandCurves.com
before, first of all we want to thank you! To obtain a password
for your current account without registering again on our "New
and Improved" website, simply visit the "My Account" page, and
select the forgotten password link from the returning customers
section. We will email you a password, so you can log on to your
existing account and place your order.
Should you need more assistance, please call one of our friendly
Customer Service Representatives at 800.220.8878 or email us at
customerservice@hipsandcurves.com.
This is a one-time step that you will need to take. And remember
to change your password after we email it to you! |
| I
FORGOT MY PASSWORD |
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| If you've forgotten your password, go to
the "My Account" page, and the returning customer login section.
Click the link for forgotten password, then enter your email address.
Your password will be sent to you via email shortly thereafter.
|
| HOW
DO I CHANGE MY PASSWORD? |
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| You must be logged into your account in order
to change your password. From the "My Account" page,select the
change password link on the left. If you're unable to log in,
please contact us at 800.220.8878 for further assistance. |
| WHAT
IS YOUR PRIVACY POLICY? |
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Your security and privacy are always our
top concern. When you place an order we will need your name, address,
phone number, e-mail address, credit card number and expiration
date in order to complete your order. We will never exchange,
rent or sell your personal information to any third party.
We have created this email privacy policy to demonstrate our firm
commitment to your privacy and the protection of your information.
If you received a mailing from us, your e-mail address is either
listed with us as someone who has expresslyshared this address
for the purpose of receiving information in the future ("opt-in"),
or you have registered or purchased or otherwise have an existing
relationship with us.
We will never share, sell, or rent individual personal information
with anyone without your advance permission or unless ordered
by a court of law. Information submitted to us is only available
to employees managing this information for purposes of contacting
you or sending e-mails based on your request for information,
and to contracted service providers for purposes of providing
services relating to our communications with you.
How can you stop receiving e-mail from us? Each e-mail sent contains
an easy, automated way for you to "unsubscribe" or stop receiving
email from us. If you wish to do this, simply follow the instructions
at the end of any email. If you have received unwanted, unsolicited
email sent via this system or purporting to be sent via this system,
please forward a copy of that e-mail with your comments to us
for review. customerservice@hipsandcurves.com |
| WILL
MY PACKAGING BE DISCREET? |
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| Your items will be shipped in plain
packaging with a return address from H&C, LLC our corporate
name. For domestic packages*, the word "lingerie" will not appear
anywhere on the outside of the package so you can have your
order shipped to your home or place of business discreetly.
*Depending on the country we are shipping to international
package labels may display the exact description of each item
inside the package due to customs regulations. Please
check with your local customs office for information regarding
customs declaration requirements. |
| IS
IT SAFE TO PAY BY CREDIT CARD? |
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| Absolutely. If your browser is able to process
secure documents (i.e. if you have a recent version of Netscape,
Internet Explorer, or Firefox) your credit card information is
encrypted and kept private through our system. Many experts in
credit card fraud believe that using an SSL connection is one
of the safest methods to purchase a product by mail. If you're
still unsure, ask your credit card company for more information.
|
| WHAT
IS YOUR RETURN POLICY? |
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If you're not satisfied with your purchase
for any reason, you may return any unworn items for a refund,
subject to the terms below. Return shipping fees are the responsibility
of the customer.
- All sales of opened hosiery, bodystockings, panties, giftcards
and closeout merchandise are final and no returns will be
accepted. Please be sure you choose the correct size and color
when purchasing these items.
- State law prohibits the return of "Intimate Wear" once
it has been worn. We strictly adhere to this law and will
not receive any worn items. When you receive your merchandise
please take a moment to inspect the garment for damages, size,
and color. For the health and safety of our employees, returns
of worn items will not be accepted.
- Due to state health law, wigs are final sale and can not
be returned.
- DVD/VHS returns must be unopened and still in their plastic
wrap. We can not accept returns on opened DVD/VHS due to International
copyright laws.
- Returns that smell of perfumes or smoke or have been exposed
to animals and pet hair will not be accepted for return.
- In order to get authorization for return, we must be notified
within 14 days of receipt of merchandise. Contact us for a
Return Authorization before returning the product. Returns
without authorization will be refused.
- Returns must be made within 30 days of receipt and accompanied
by the original receipt with all tags intact. The items must
be unworn, unused, and unwashed, with all tags and labels
intact, and in original condition. Items not returned within
30 days or not in original condition will be subject to a
15% restocking fee.
- We will credit your credit card or send you a check for
the amount of the merchandise only. We cannot refund shipping
charges or gift wrap charges
- We are unable to process exchanges - all items returned
will be refunded to your credit card. If you would like
to place a new order for exchange, please call us at 800.220.8878.
Standard shipping on your first new/exchange order will be
free. Please note: We
do not offer free shipping on new/exchange orders
for international customers.
- If you are returning shoes, please ensure that shoe boxes
are packaged and protected during shipment. Please note that
boxes received damaged will be charged a 20% restocking fee.
|
| HOW
DO I RETURN AN ITEM? |
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In order to get authorization for return,
we must be notified within 14 days of receipt of merchandise.
Email us at returns@hipsandcurves.com
or call us at 800.220.8878 for a Return Authorization (RA) before
returning the product. Returns without RA's will be refused. In
your email, please list the items you are returning, along with
your invoice number and the full name of the account holder.
Send the return back to the address on the back of your invoice
and make sure to include a copy of your invoice with the return.
We will credit your credit card of send you a check for the amount
of the merchandise only. The original shipping and handling charges
are not refundable. |
| HOW
LONG WILL IT TAKE TO PROCESS? |
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| Returns take 10-12 business days processing
time once they reach our warehouse. Please remember that it may
take your financial institution up to 30 days or one billing cycle
from the date we issue your credit for it to post in your account.
If you paid by money order we will send you a check in 10-15 business
days from the time we receive your return. |
| HALLOWEEN
RETURN INFORMATION |
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Halloween costume orders placed between October
20th and October 31st are final sale. If the order was placed
between October 20th and October 31st the costume may not be returned
for a refund. It may be returned for an store credit so long as
the costume is in pristine condition, with tags attached, including
all costume accessories. The costume must be returned in the original
packaging.
Our returns department will physically inspect each costume for
wear. Please remember that returns that smell of perfumes or smoke
or have been exposed to animals and pet hair will not be accepted
for return. All returns are subject to inspections, which allow
us to insure that the item has not been worn and has not been
in contact with the body.
If you have any questions about the Halloween return policy, please
feel free to contact one of our customer service representatives
at 800.220.8878 or email us at customerservice@hipsandcurves.com |
| WHICH
CORSET IS BEST FOR A WEDDING GOWN? |
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Congratulations on your upcoming wedding!
Now that you've found the perfect dress, you need something to
go underneath! If you are wearing a dress made from a light and
thin fabric such as silk or satin, we recommend that you choose
a corset with minimal trims, such as thick lace or venice trim.
Our customer service representatives are happy to assist you in
finding a corset that suits the needs of your dress and your honeymoon.
We would love to hear from you! Call us at 800.220.8878 at anytime! |
| WHERE
IS MY MATCHING PANTY? |
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You couldn't wait to receive your babydoll
but after tearing open the package, you realize your matching
G-string is missing! Don't panic! G-strings are often attached
to the inside of the babydoll, where the washing instructions
are. Open up the item completely, you may even have to turn the
babydoll inside out to find it.
But sometimes G-strings just like to be fashionably late! If you
still can't locate it, give us a call at 800.220.8878 and we will
rush your missing G-string to you right away! |
| DO
YOU TAKE SPECIAL ORDERS? |
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| Yes. We are happy to take special orders.
If we don't have what you want, let us know. We will do our best
to find exactly what you need to make that special fantasy come
true! |
| WHERE
ARE MY SHOES? |
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| Please remember that our shoes ship separately
via UPS ground. In most cases, your shoes will arrive 4 - 7 days
after the rest of your order, although sometimes they arrive at
the same time! |
| WHEN
WILL I RECEIVE MY DANCE POLE? |
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All dance poles are shipped separately from
the rest of your order via FedEx ground. The shipping charge for
this item is $40.00
We will make every attempt to process your order in 1 - 2 days.
FedEx ground transit time varies between 1-6 business days.
Due to the weight of this item, FedEx express service is not available.
If you have questions regarding the dance pole please contact
one of our lingerie consultants at 800.220.8878 |
| HOW
CAN I MODEL FOR FUTURE H&C SHOOTS? |
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Please send us your photos! Be sure to include
at least one close-up and one full body.
Click
here for more information. |
| WHAT
ARE THE SIZE REQUIREMENTS? |
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| We only require that you be a curvy girl,
size 12 or above. |
| WHAT
TYPE OF INFORMATION DO YOU NEED? |
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- A few recent photos - make sure your photos are clear and
not edited
- At least one full body shot and one close up
- Your contact information
- Your stats - height, bra/waist/hip size, dress size, shoe
size
|
| WHY
DO YOU ONLY USE LOCAL MODELS? |
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| Sometimes we are prepared for a shoot in
advance, and sometimes we aren't! We like to use local models
who are available for those last minute shoots. |
| WHERE
DO I SEND MY PHOTOS? |
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You can email your photos to us at models@hipsandcurves.com
or send them snail mail to:
H&C, LLC 171 Pier Avenue, Suite 387 Santa Monica, CA 90405
Be sure to let us know if you are interested in being in our Hips
and Curves Photo Gallery or being considered for future shoots,
or both. |
| DO
I NEED PREVIOUS MODELING EXPERIENCE? |
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| Previous modeling experience does help, but
is not required. |
| PROMOTIONAL
CODES |
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Many great promotional offers are available
at Hips and Curves.com. Be sure to sign up for our newsletter
to receive promotional codes!
When using a promotional code, be sure to read the entire list
of restrictions associated with that promotion. The promotion
rules and restrictions are listed on the promotional email you
received. If your order does not reflect the benefits associated
with the promotion and you've read the promotional restrictions,
please contact customer service at 800.220.8878
To qualify for a specific promotion, your order must be placed
during the specified promotion period. We can not apply discounts
or promotions to previous orders. Freight promotions only apply
to customers in the contiguous US.
If your offer has a minimum purchase requirement, taxes, and shipping
and handling charges do not apply toward the minimum purchase
amount.
If you return items purchased using a promotional code, we will
pro-rate your refund to reflect the promotional discount. |
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