| STANDARD SHIPPING INFORMATION |
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Our standard shipping carrier is USPS Priority Mail. Standard shipments typically take 4 - 10 business days to arrive. This transit time is an estimation only and, depending on your postal carrier, may take longer.
During holiday seasons (Christmas, Valentines Day, Halloween, etc.)the post office may take up to 15 business days to deliver your package.
Please remember that standard shipments will be left at your doorstep if you are not home. If you feel that your neighborhood or apartment complex is unsafe, or if you've had problems with postal mail in the past, please upgrade your shipping to FedEx, or have the package shipped to an address where someone will be able to receive it.
We cannot be held responsible for delays due to weather or mechanical problems which are beyond our control.\
We cannot be held responsible for lost or stolen packages which have been marked as "delivered" when tracked via the delivery confirmation number.
If you have questions regarding standard mail or transit times, please call us at 800.220.8878. |
| FEDEX SIGNATURES |
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FedEx Express Residential Delivery Signature Policy Change
FedEx has changed the signature policy for FedEx Express® shipments to residences.
- Beginning in September 2005, FedEx will no longer require a signature for express shipments delivered to residences.
Please note:
- The policy for FedEx Express shipments to business addresses is not changing. FedEx will attempt to obtain a signature from someone at the delivery address or a neighboring address, and no fee will apply.
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| WHEN WILL I RECIEVE MY ORDER? |
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If every item in your order is in stock and you select Ground Shipping, you will receive your order in 4- 10 business days. Please see the FedEx ground map below for transit times. If you need your order sooner please select one of the expedited shipping options.
Priority Mail: 4 - 10 Business Days
2 Day: 2 - 3 Business Days
Next Day: 1 - 2 Business Days
FedEx Ground Transit Map |
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*FedEx shipping is available to street addresses only. FedEx Saturday Delivery is not available at this time.
Orders that come in over weekends and holidays are processed the next business day. We will notify you if one of your items is not in stock and offer alternative suggestions. Please check your e-mail.
Requests for expedited shipping will be processed on the following business day. For example, an order placed on Monday would be processed on Tuesday or Wednesday and arrive Thursday or Friday if shipped 2nd Business Day.
FedEx Ground and Priority Mail delivery times vary. Most orders are delivered very quickly (within 2-5 business days), but depending on location and internal delivery factors with FedEx and the Post Office, ground delivery can take as long as 14 business days. If your order has not arrived 14 business days after receiving your shipping confirmation email, please contact us at customerservice@hipsandcurves.com
We offer Ground Delivery options to keep shipping costs as low as possible, and in the rare occurrence that your delivery time takes a few extra days, please be assured it is on it's way! We know it will be worth the wait.
Of course, if you have requested Expedited Shipping, your order will arrive sooner. Expedited orders will ship in 1 - 2 business days. The day you place your order does not count as a shipping day.
***Please remember that standard shipments will be left at your doorstep if you are not home. If you feel that your neighborhood or apartment complex is unsafe, or if you've had problems with postal mail in the past, please upgrade your shipping to FedEx 2 Day or Overnight, or have the package shipped to an address where someone will be able to receive it.
We cannot be responsible for lost or stolen packages which have been marked as "delivered" when tracked via the delivery confirmation number.
Incorrect shipping address information entered when you placed your order. Redelivery of a package where you have given us incorrect shipping information or a partial address will result in a $10.00 redelivery fee.
We cannot be held responsible for FedEx delays due to weather or mechanical problems which are beyond our control. |
| WHAT'S THE POLICY ON SHOES AND BOOTS? |
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All shoes and boots ship separately via UPS ground. Your shoes will take 7 - 10 business days to arrive via UPS ground. In most cases, your shoes will arrive 3 - 4 business days after the rest of your order, although sometimes they arrive at the same time! Shoes can not be shipped via FedEx overnight or FedEx 2 Day.
*Shoes are only available for domestic shipment. We do not ship shoes internationally at this time. |
| CAN I RECIEVE MY ORDER TOMORROW? |
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We will always do our best to get your order to you when you need it. In most cases, if we receive your order before 12:00 PM CST and everything is in stock* we can ship the order overnight so that you receive it the following day. Some overnight orders take 1 - 2 days to process. Delivery times vary for overnight orders. Most orders are delivered the following day before 3:00pm, but they can arrive as late as 7:00pm. You will receive a tracking number via email on the evening that the order is placed so you can follow the package progress.
If items in your order are out of stock we will contact you via email. Please check your email frequently! If we cannot reach you about an out of stock order we may ship a partial order to you.
Expedited shipping is available to street addresses only. If your shipping address is a PO box and you do not select USPS Priority Mail we will contact you for a physical address. |
| DO YOU SHIP INTERNATIONALLY? |
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Yes. We do ship to many locations overseas. Orders take anywhere from 5 - 7 days, sometimes longer. We ship all international orders via FedEx International.
Any taxes, tariffs or duties levied must be paid by the recipient of the order, we will not bill you for any of these charges. It is required by law that we include a commercial invoice with your order. We regret that we cannot be held responsible for any confiscations by customs. Any and all duties, taxes, and tariffs levied are the responsibility of the customer; we will not bill you for these charges. |
| HOW DO I EDIT MY ADDRESS? |
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| To make changes to your address, login to your account, and from the "My Account" page, select the edit option that appears next to your shipping address. If you have more than one address listed, select the radio button next to the address you'd like to change before electing the edit option. |
| INTERNATIONAL SHIPPING / CUSTOMS FEES |
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Many countries charge Customs fees or duties on merchandise ordered from overseas. Unfortunately, these duties differ from country to country so we have no way of determining what they might be or if you will be charged an extra fee at all.
Please be aware that these charges are the customer's responsibility and are beyond our control. We advise that you contact your local customs office for information on what these charges might be.
By law, we must declare the package type (i.e. "merchandise" or "gift") and the value of each shipment accurately. It is a criminal offence to make a false Customs declaration.
FedEx International shipments take 2 - 4 days to process and 5 - 10 days to arrive, depending on customs.
Please remember that shoes and boots are not available for international shipment.
If you have additional questions about international shipping, please contact our customer service department at 800.220.8878 or via email at customerservice@hipsandcurves.com |
| WHAT IS THE DEFAULT SHIPPING ADDRESS? |
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| If you have more than one shipping address, the default shipping address is where we will send your order, unless you select a different address. You can have as many shipping addresses as you like. |
| CAN I HAVE DIFFERNT SHIPPING ADDRESSES? |
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| Yes. You can specify as many shipping addresses as you want. |
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